WHO WE ARE | WHAT WE DO

Health Window is a patient adherence company. Our focus is to ensure that patients commence and continue therapy. Our client offerings include hard-to-replicate levels of patient enrolment and adherence gains resulting in sales growth and better health outcomes for patients.

OUR DISTINCTIVE APPROACH IS WHAT
SETS US APART

Adherence improvements should result in top line sales growth. Very few adherence management vendors’ solutions have an effect on top line sales. Health Window has several case studies where our customers’ sales growth lagged the competitors; as soon as Health Window rolls out on a large scale, our clients’ overtook their competitors. In some cases even with a simultaneous reduction in sales force!

Our results are quantified from TRANSACTIONAL DATA. Through the implementation of intelligent systems, we know the value difference between unmanaged patients and those whose adherence is managed. The return on your investment is based on fact.

We are able to engage high volumes of patients through our pharmacy relationships. We have seen over 10 million people visit our pharmacy partners over the last five-year period. High adherence gains are amplified by the high enrolment figures, resulting in visible sales growth. Adherence of 1 000 patients is not significant. However, the enrolment of 20 000 patients and the substantial improvement of their adherence has a great impact.

A 10% adherence gain does not sound exciting. However, being able to retain almost double the patients over a 12-month period, is. This is one of the reasons why multinational companies regard Health Window’s adherence services as the best on the globe.

The Health Window intelligent management systems allow for patient management costs to be apportioned to pharma and pharmacy. This cost model allows us to deliver the most cost-effective interventions in the industry.

In the real world, non-adherence to therapy detracts from optimal outcomes and this is why we cannot rely on clinical trial result in a ‘real-world’ setting. The gap between clinical trial results and real-world efficacy can be bridged through the implementation of programmes that improve patient adherence.

A doctor is more likely to switch a patient’s medication due to sub-optimal results (although caused by the patient’s non-adherence). Therefore, if a patient is adherent, doctors are less likely to switch patients to other drugs.

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OUR FOOTPRINT
LOCAL PHARMACY PARTNERS

Our esteemed client list includes a selection of leading local and global organisations , showcasing our commitment to excellence and innovation.

We partner with pharmacies and pharmaceutical companies to deliver targeted solutions that drive patient adherence, retention, and growth.

For Pharmacies

Adherence Services

By managing the adherence of a large number of chronic patients, we help you not only increase your chronic medication sales but also boost acute and front-shop sales, where margins are often higher.

Engagement Platforms

Investing in the right tools to connect with your customers can help increase customer retention and brand loyalty, ultimately resulting in higher satisfaction and sales.

Operational Support

Technology has become a vital and indispensable element in modern society. in pharmacy operations management, enabling you to  streamline and optimise pharmacy operations.

For Pharmaceutical Companies

Patient Retention Strategy

Overcome patient obstacles and retain  chronic patients
on your product by implementing a comprehensive Patient Retention Strategy, which includes smart
campaigns rooted in relevance.

Patient & Reimbursement Support

Our Patient Support Programs
facilitate access and adherence to
treatment, helping patients remain
committed to their therapies.

Data Analytics

We utilize patient-level data and
comprehensive analytics to understand the full patient treatment journey, offering valuable insights into the factors influencing adherence.

MEET OUR TEAM

Cassie Schutte

Chief Executive Officer

Adél Esterhuizen

Chief Operations Officer

Ruhan Knoetze

Chief Information Officer

Mike Powell

Chief Financial Officer

Ilizna Jackson

Head of Legal, PV & Compliance

Cherie Strydom

General Operations Manager

Nikki Naude

Project Manager

Berna Kruger

Key Accounts Manager

Joelene Seolal

Key Accounts Manager

Thean Smith

Project Manager

Martinette Schnetler

Project Coordinator Manager

Hannah Visagie

Maternity Program Manager

For more information

CAREER OPPORTUNITIES

Join the team at Health Window and be part of a company dedicated to transforming global healthcare. We are always looking for passionate individuals ready to make an impact.

Contact Info

About Health Window