Pharmacy

International

Saudi Arabia

This adherence programme includes monthly follow up services to patients with chronic diseases (i.e., high blood pressure, diabetes, cholesterol, etc.) to ensure that patients are adherent to their prescribed chronic therapy.

0
Number of Pharmacies
+ 0
Patients
0
Call Centre Agents

Software Components & Services

  • Call Centre Retention System
  • Call Centre Performance Management System
  • Pharmacist’s Order and Up-sell Portal
  • Insurance Process Flow & Task Escalation
  • Health Content Library & Non-adherent Campaigns 
  • Helpdesk
  • SMS- API Integration
  • Recurr Task Manager

Results

In comparison to patients who are unmanaged, we found that managed patients are more likely to continue to fill their prescriptions (over a longer period of time) and visit their pharmacy more regularly.

Customer Chronic Retention According To Store Visits