Health Window is looking for a PV & Quality Manager to join our team in Pretoria East.

The successful candidate will:

• Build and maintain effective relationships with Pharmaceutical Customers’ Pharmacovigilance Departments;
• Understand and keep track of contractual Pharmacovigilance requirements for all Pharmaceutical Contracts;
• Ensure compliance to contractual Pharmacovigilance requirements;
• Ensure Pharmacovigilance reconciliation are completed and submitted in line with contractual requirements and within set deadlines and documentation and evidence is saved;
• Ensure new employees completes all required Adverse Events and Product training required and evidence of training is saved prior to Agents working on programs;
• Manage and ensure new and annual Pharma/ad-hoc trainings are completed for all employees as per contractual requirements;
• Save all relevant training registers and certificates in appropriate folders for audit purposes;
• Ensure Call Quality is completed for relevant business units monthly in line with Standard Operating Procedures;
• Manage the Quality Assurance process (“QAs”), drive QA KPIs, performance and productivity of the QA Team;
• Perform Call Quality spot checks on QA assessments on a monthly basis;
• Ensure Call Quality warnings and disciplinary procedures for relevant business units are completed in line with procedures;
• Assist Team Leaders with the relevant performance reviews and disciplinary processes;
• Manage and update SOPs for the PV & QA Department;
• Assist Management with PV related agreements and administrative tasks.

Qualifications and Experience:

University Degree in any related field (required)

Experience as manager working in PV / adverse event reporting / call center environment preferred

Required skills:

• English & Afrikaans (fluent in both)
• Microsoft Office (including Excel)
• Fast & efficient
• Great communication skills
• Excellent writing skills
• Attention to detail
• Excellent problem solver