We are seeking a motivated and patient-focused Post Basic Pharmacist Assistant to join our team in Pretoria East. The successful candidate will be responsible for conducting telephonic interactions with patients to support medication management. Experience in a call center environment will be advantageous but is not required.

Key Responsibilities:

• Conduct telephonic consultations with patients to monitor drug utilization and adherence to prescribed therapies.
• Provide accurate and clear information.
• Document and report any adverse drug reactions or medication-related issues.
• Ensure compliance with pharmaceutical and healthcare regulations.
• Maintain patient confidentiality and handle sensitive health information professionally.
• Update patient records.

Qualifications and Experience:

• Post Basic Pharmacist Assistant qualification (essential).
• Previous experience in a call center environment (advantageous).
• Strong communication skills, with a focus on empathetic patient care.
• Proficiency in patient management systems and general computer literacy.
• Excellent problem-solving skills and the ability to work under pressure.
• Knowledge of pharmaceutical guidelines and drug safety.

Personal Attributes:

• Detail-oriented and organized.
• Patient, compassionate, and capable of building rapport with patients over the phone.
• A proactive team player with a willingness to learn.