We are seeking a highly organized and compassionate Patient Support Programme Administrator to join our team. In this role, you will play a pivotal role in ensuring the smooth operation of our patient support programmes, designed to provide comprehensive assistance and guidance to patients throughout their healthcare journey. The ideal candidate will possess excellent communication skills, strong attention to detail, and a genuine commitment to improving patient experiences.

Responsibilities

• Programme Coordination: Assist case managers with medical aid-related tasks and ensure all calls are completed within timelines.
• Documentation: Maintain accurate and up-to-date records of patient interactions and outcomes.
• Collaboration: Work closely with internal teams to facilitate seamless programme integration and enhance patient care.
• Quality Assurance: Ensure programme SOPs and timelines are adhered to.
• Data Management: Manage patient data in compliance with privacy regulations, maintaining confidentiality and data integrity at all times.

Qualifications and Skills

• Grade 12
• Proven experience in a patient support, customer service, or administrative role within a healthcare setting
• Excellent communication skills, both verbal and written
• Detail-oriented
• Proficiency in using software and tools for data management, documentation, and communication
• Ability to work effectively both independently and collaboratively within a team
• Compassionate, patient-centered approach with a genuine commitment to improving patient experiences

Join our dynamic team and make a meaningful impact on patients’ lives through our patient support programme. Apply your skills and dedication to ensure that individuals receive the guidance and assistance they need to navigate their healthcare journey with confidence and ease.